Terms and Conditions

Guarantee of service

We are confident in our work and are committed to providing superior service. Beachy Keen Cleaning LLC, offering professional cleaning in Brevard, Seminole, Lake, and Volusia Counties, offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right.

Payment Options

Methods of payment accepted are cash, check, Master Card, Visa, and American Express. Please make all checks payable to Beachy Keen Cleaning LLC. Payment for service is due on the day of service. A credit card is maintained on file and billing options are discussed as part of client agreement. A 25% per week late fee will be assessed for late payment. First time clients are required to hold appointment with a credit card and at the time of appointment may opt to pay cash. A minimum charge of $35.00 dollars will be charged for returned/bounced checks in addition to any outstanding amounts.

Cancellation policy

We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.

Cancellation fees will be billed as follows:

A fee of $75 will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site. A charge of $75 will be charged if the 48 hour cancellation policy is not honored. Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise. Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.

Cancellation of agreement or service

If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks notice.

Confidentiality and Security policy

The safety of our clients and cleaners is paramount at Beachy Keen Cleaning LLC. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles). Providing professional cleaning in Brevard, Seminole, Lake, and Volusia Counties we do not allow anyone into the residence without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Cleaners must wear shoes to be in compliance with government safety standards. Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)

Office Hours

Our standard office hours are Monday to Saturday 9 – 7 p.m. We schedule service 7 days per week.

Pricing

Our cleaning services for residential customers are billed at a rate of $45 per hour. Please contact us for your personalized estimate. Rates for hotels and AirBnBs must have a personlized quote.